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Privacy Policy

REX Game Studios, LLC. – Effective May 25, 2018

The privacy policy explains how we use any information we collect from you when you use our website and/or our wider services, why the information is collected and how you may manage or delete that information.

What is personal data?
Personal data relates to any information about a natural person that makes you identifiable which may include (but is not limited to) name and contact information.

What is a Data Controller?
For general data protection regulation purposes, the “data controller” means the person or organization who decides the purposes for which and the way in which any personal data is processed. The data controller is REX Game Studios, LLC., which can be contacted at contact@rexgamestudios.com or by calling 888.399.0421

Introduction
REX Game Studios LLC. is bound by the requirements of the General Data Protection Regulations (GDPR). REX Game Studios LLC. provides flight simulation weather and environment software and services which include:

Software:
REX Sky Force 3D
REX Worldwide Airports HD
REX Texture Direct Enhanced Edition
REX Soft Clouds
REX/Milviz WX Advantage Radar
REX Weather Architect
REX Essential Plus OD

Services:
Customer Service Software Support Ticket System – support@rexgamestudios.com
Community and Support Forum – https://www.realenvironmentxtreme.com/forums/index.php
*Our services are offered to customers who have purchased licenses for our software who wish to obtain technical support.

Store:
REX Game Studios Store – https://store.rexdownload.com

What information do we collect about you and how?
We collect information about you when you purchase any REX Software, fill in any of the forms on our Community and Support Forum, during Software License Registration and while inquiring for support via our Customer Service Software Support Ticket System.

When you purchase REX Software, we collect your name, email address and payment information in order to provide the necessary software. A serial number (license key) is provided, which locks the purchased software to your credentials.

When you sign up on the Community Support Forum, we collect your email and IP address to provide product support.

When you inquire for support via our Customer Service Software Support Ticket System, we inquire and collect your full name, email address and product license key to provide product support.

When you install and register REX Software, we collect your name, email address and license key to prevent unauthorized usage of our software and licenses.

IP addresses
An IP or Internet Protocol Address is a unique numerical address assigned to a computer as it logs on to the internet. Your IP address is logged when visiting our Community and Support Forum in order to verify unauthorized access.

How will we use the information about you and why?
At REX Game Studios, LLC. we take your privacy seriously and will only use your personal information to provide the Services you have requested from us. We will not share your information for marketing purposes with companies so that they may offer you their products and services.

Security precautions in place about data collected
When you give us personal information, we take steps to make sure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer. Non-sensitive details (your email address etc.) are sent normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our services, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Marketing
From time to time we send you information via email, such as service pack release information, software sales etc., that may be of interest to you. You may opt out at any time through the email campaign via the 'opt out' link.

How long will we hold your data for?
•Marketing: We will hold your data indefinitely or until you actively opt out through the REX email notification. You may also opt out by contacting contact@rexgamestudios.com.
•Product Registration: We will hold your data indefinitely or until you actively cancel your REX license key(s). Cancelling a license key will not entitle you a refund for any REX Software Titles. Please read the End-User License Agreement through your REX software title for more information. You may also cancel a license key by contacting contact@rexgamestudios.com.
•Community Support Forum: We will hold your data indefinitely or until you actively remove/delete your account. If you have trouble removing your account, please contact support@rexgamestudios.com
•Store: We will hold your data indefinitely or until you actively cancel your store account. If you have purchased any REX Software Titles, cancelling your store account will result in the inability to access previous REX Software purchases. If you have trouble removing your account, please contact support@rexgamestudios.com.

Managing your information
We want to make sure your personal information is accurate and up to date. You may request all of your personal information we have collected, by emailing us at support@rexgamestudios.com. We will respond to your request within 30 days of receipt of the request.

Changes to our Privacy Policy
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on May 24, 2018 with the new GDPR guidelines. How to contact us Please contact us if you have any questions about our privacy policy at: contact@rexgamestudios.com.